Last Updated On May 12, 2025

AML Policy of City Express Money Transfer Pvt. Ltd.

Compliance Commitment

At City Express Money Transfer, we are dedicated to maintaining the highest standards of regulatory compliance. Our Compliance Framework ensures adherence to all applicable laws and regulations in Nepal and international jurisdictions related to money transfer, anti-money laundering (AML), counter-terrorist financing (CTF), and consumer protection.

We work closely with the Nepal Rastra Bank (NRB) and other regulatory bodies to ensure our operations meet national compliance requirements, including regular audits, reporting, and system updates.

We prioritize integrity, transparency, and customer safety in all our financial dealings.

Compliance Policy – Key Points

1. Regulatory Compliance

• Fully compliant with guidelines issued by Nepal Rastra Bank (NRB).
• Adheres to national and international AML/CTF standards.
• Regular internal and external audits ensure process integrity.

2. Customer Due Diligence (CDD) & Know Your Customer (KYC)

• Mandatory KYC for all customers prior to initiating a transaction.
• Collection of official documents such as Citizenship Certificate, Passport, or National ID.
• Enhanced Due Diligence for high-risk customers or transactions.

3. Anti-Money Laundering (AML) & Counter-Terrorist Financing (CTF)

• Real-time transaction monitoring to detect suspicious patterns.
• Reporting of Suspicious Transaction Reports (STRs) and Large Value Transaction Reports (LVTRs) to the Financial Information Unit (FIU-Nepal).
• Zero tolerance for any misuse of our services for illegal financial activities.

4. Data Privacy and Security

• Customer information is kept secure and confidential.
• Strong data protection systems aligned with NRB’s guidelines.
• No customer data is shared without legal obligation or consent.

5. Staff Training & Awareness

• Periodic training for all staff on AML, CTF, and ethical practices.
• Ongoing compliance updates and refresher sessions.
• A dedicated Compliance Officer supervises training and regulatory adherence.

6. Record-Keeping

• Transaction records and KYC documentation are securely retained for a minimum of five years, as per regulatory requirements.
• Easy retrieval system for audit and compliance purposes.

7. Policy Updates and Review

Our AML Policy is reviewed annually and updated as necessary to reflect changes in regulations or emerging risks.

Contact Compliance Department

📧 compliance@cityremit.com
📞 +977-1-4531900